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Who is this research of interest to?

This research will provide insights into the ways in which women and girls experiencing domestic violence and abuse use mobile and digital tools in their everyday life, as well as the potential for technology to better enable them to seek help and support.  It will be purposefully open in its findings and process, all of which will be shared on this website. Whilst everyone is welcome to access this, we anticipate the key audiences to include:

  • People with lived experience and survivors of domestic abuse

  • Services and agencies supporting those affected by domestic abuse

  • Digital agencies and developers working in this area

  • Funders and commissioners  


How will the research be carried out?

This research will begin in May and conclude by the end of 2016. It involves service design research, which involves understanding how women and girls with lived experience of domestic abuse currently access information, advice and support. The resulting design briefs will map their journey and the gaps or barriers in achieving what they need to at each stage. The research will be undertaken online and offline (through surveys and interviews). The research will also involve organisations, charities and agencies who support those affected by domestic abuse. They will be invited to complete a survey, speak to us face to face and to take part in a digital exploration day in September 2016 to generate ideas for new products and services. We have a strong team of researchers, designers and strategists to ensure we gain a balance of insight and design expertise as the basis for creating valid, viable and useful design briefs.


Why does the research only focus on women and girls?

This project is ultimately intended to benefit women and girls who have lived experience of domestic abuse. With limited funding and time, this project is purposefully focusing on this one target group. This will better position the research to generate in-depth insights into their experiences. By sharing the learning, we hope this could also benefit other groups affected by domestic abuse. We also hope this model could be reused to explore similar questions for other groups or social issues in the future.

How can people affected by abuse stay safe online?

We know how important it is to stay safe and protect your online activity. We recommend looking at Digital Trust's advice which covers useful steps on how to hide your web browsing history, handle social media abuse and more.


Want to ask us a question?

Drop us an email at 

If you need urgent help related to domestic abuse please contact Women's Aid or call the National Domestic Violence helpline on 0808 2000 247
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